IT Support Analyst

IT Support Analyst

Location: Dublin / Hybrid
Type: Full-Time
Salary: €35,000 – €45,000

A growing, globally distributed services organisation is building out its internal IT support capability and is adding a Junior IT Support Analyst to support day-to-day technology operations.

This role is ideal for someone early in their IT career who wants broad exposure across end-user support, SaaS platforms, access management, and basic security controls. You’ll work in a structured environment with clear processes, but enough variety to build strong fundamentals across modern IT operations.

The Role

You’ll act as a first-line support contact for internal users, handling common technical issues while learning how enterprise IT environments are run. The role blends hands-on troubleshooting with process-driven work such as user onboarding, access provisioning, and device management.

You’ll work closely with senior IT and security staff, escalating issues when needed and gradually taking ownership of defined operational tasks.

Responsibilities

• Provide first-line support for end-user issues across laptops, desktops, and mobile devices

• Support user onboarding and offboarding, including account creation and access changes

• Assist with SaaS platform administration (email, collaboration tools, internal systems)

• Troubleshoot common hardware, software, and connectivity issues

• Log, track, and update support tickets in line with internal SLAs

• Escalate more complex issues to senior engineers with clear context

• Maintain basic IT documentation and support guides

• Support asset tracking and inventory management

• Assist with routine security tasks such as access reviews and device compliance checks

Experience & Skills

• 1–3 years experience in IT support, service desk, or technical support roles

• Basic understanding of Windows and/or macOS environments

• Familiarity with common SaaS tools (email, collaboration platforms, ticketing systems)

• Interest in IT security, access management, or cloud platforms

• Clear communication skills and a customer-focused mindset

• Willingness to learn and take ownership of tasks

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